Four consecutive refresh failures
Finance Reporting / Monthly Close model
- Evidence
- Refresh history: four failed scheduled refreshes, last success six days before the scan. Returned error: data-source credentials expired on the gateway.
- Impact
- The month-end pack shows figures that are six days old. Finance is re-exporting data manually to compensate.
- Recommended action
- Renew the gateway credential under a service account rather than a named user, then add failure notifications for two named owners.